Barclays Bank Total Level of quality Management (TQM)
EXECUTIVE SUMMING UP
Banks believe that they are inside the finance field, and not while in the service industry. Thus they have a tendency to play in terms of monetary prowess and not just service superior. People, solutions, time, and also systems are devoted a great deal more to dealing with assets together with cash rather then managing consumers and support. In fact the majority of bank programs are designed to command customers in lieu of satisfy consumers. Products and techniques are setting up for the comfort of the bank in lieu of that of the purchaser. Banks in most cases give customer support and pleasure very low goal. (Rene Big t. Domingo)
The exact lifeblood for any industry is it has the customers.